Patient Online

Download a copy of the Patient Online Support and Resources Guide


patient-access-logo_318x201Patient Online is an NHS England programme designed to support GP practices to offer and promote online services to patients, including access to records, online appointment booking and online repeat prescriptions.

Patient Online will empower you to take greater control of your health and wellbeing by increasing online access to services.

The NHS’s ambition is to embrace technology as part of its drive to offer modern, convenient and responsive services to patients, their families and carers. GP practices are leading the way. Today, the majority of GP practices already offer appointment booking and ordering of repeat prescription online.

During the coming year, GP practices will increasingly expand online services to include access to information in patients’ GP records and by April 2015, all practices will offer these services.

Online services will be offered in addition to the traditional telephone and face-to-face means of interacting with a GP practice.


Have a letter from your practice? Register here and enter the details

Signing In

If you already have an account with Patient Access click here to sign in to your account.

If you are experiencing problems with Patient Access then please do one of the following:

a) look in the frequently asked questions section
b) contact your surgery and ask them to raise a support query to EMIS
c) go to the Patient Access status page to see the system’s current state-of-play.

Please do not contact because we are unable to provide any help regarding Patient Access.

Advice on accessing online GP services

Please contact your GP practice to find more about accessing online GP services such as online appointment booking, repeat prescriptions and access to your own patient record.

Find out if a GP practice offers online services

You can find out if your practice offers these services and their contact details on the NHS Choices website.

Digital inclusion

NHS England recognise that computers, tablets and smart phones are not a substitute for visiting or phoning your practice and other health services, and that many people do not have access to computers or online services. To help address is, NHS England is delivering a national programme of training in digital skills and access to technology, aimed at people who might otherwise not be able to use services online.

What to do if you are experiencing technical difficulties accessing your GP practice’s online services?

Please contact your GP practice who will be able to assist you.

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